I'm seeing an error message
- There is a problem connecting to Atmosphere" message indicates that your device lost its internet connection.
- We will need to remotely unlock the device for you to reconnect to your WiFi network.
- For us to be able to communicate with your device, you will need to hardwire it directly
into your router with an ethernet cable. - Your device does not need to be connected to your television, but it does need to be powered on and connected to your router with an ethernet cable.
- Once this is done, call or email us. We will unlock the device, and advise you on how to get reconnected to your network!
- For us to be able to communicate with your device, you will need to hardwire it directly
If you are still experiencing trouble please submit a ticket below or contact our team 07 5587 7222.
Related Articles
I have an error on my screen that says "Stackshot"
If you are experiencing an error in the right hand side of the screen similar to this: Please hold down the Play/Pause and Volume Down buttons for 6 seconds until you see "Running Analytics" Once the Apple TV has processed the analytics, please ...What if there is content that I don't like?
Not interested in the content you’re seeing? We created Atmosphere with you in mind; you now have more options to choose between allowing you more control over the content. For a full rundown of our over 60 channels, along with their descriptions and ...Content Caching
Content caching is where video content is downloaded to the device to avoid consistently using data. As soon as a channel starts playing, it will download the videos in the background while it is streaming. Whenever a segment is about to play, the ...My login isn't working
'Credentials incorrect' error This error indicates that either the email, password or both do not match what is in our system. To access your portal account, you would have received a user invitation email from noreply@atmosphere.tv to register. If ...My login isn't working
'Credentials incorrect' error This error indicates that either the email, password or both do not match what is in our system. To access your portal account, you would have received a user invitation email from noreply@atmosphere.tv to register. If ...